Sale AgentSupport
Where the application is
- Shop application: https://netorder.lanhiatelier.com/admin/ — sign in with the e-mail and password of a Sale Agent account.
- This public site: https://netorder.lanhiatelier.com/
Sale Agent is a business tool: an account is created for a shop, and there is no public self-service sign-up. If you are reviewing the application and need access, write to us and we will issue a test account the same day.
Contact us
- E-mail: support@lanhiatelier.com
- Hours: Monday to Saturday, 08:00–18:00 (Indochina Time, UTC+7)
- Response time: within one working day; the same day for anything that stops a shop from replying to its customers.
When you write, tell us
- The name of your company (workspace) inside Sale Agent.
- Which channel is affected — the Facebook Page name or the Zalo account.
- What you did, what you expected, and what happened instead.
- Roughly when it happened, so we can find it in the logs.
Common questions
My Facebook Page shows as disconnected
This usually means the Page access token was revoked — the Page's admin changed, the password changed, or the app was removed from the Facebook account. Open Kênh (Channels) and use the reconnect button on the card; you will be sent through the Facebook permission dialog again.
The assistant answered "I'll check with a colleague" instead of the question
That is deliberate. When there is no source for an answer in your catalogue or knowledge base, the assistant hands the conversation to a person rather than guessing. Add the missing information under Kiến thức (Knowledge) and try it in Phòng thử (Playground).
An order is stuck waiting for approval
Also deliberate. Confirming, shipping and completing an order can only be done by a person on your team, from the Đơn hàng (Orders) screen. The assistant is not allowed to make that decision.
I want my data deleted
See the Data deletion page — it covers shop owners and end customers separately.