Sale AgentData Deletion Instructions
This page explains every way to have data removed from Sale Agent. Pick the section that describes you.
A. You are a shop owner who connected a Facebook Page
A1. Disconnect the Page (removes the access token immediately)
- Sign in at netorder.lanhiatelier.com/admin.
- Open Kênh (Channels) in the left-hand menu.
- On the card of the Page you want to remove, open the ⋯ menu and choose Ngắt kênh (Disconnect).
- Confirm.
The moment you confirm, Sale Agent deletes the stored access token for that Page and tells Facebook to stop sending us that Page's messages. Past conversations stay in your inbox, because they are your sales history — use step A2 if you want them gone as well.
A2. Remove the channel completely
After disconnecting, open the ⋯ menu again and choose Gỡ khỏi danh sách (Remove from list). The Page is released, so it can be connected by another workspace, and the channel no longer appears anywhere in your workspace.
A3. Delete individual records
Inside the application you can delete individual customer profiles, orders, knowledge articles, products and uploaded files at any time, from the screen each of them lives on.
A4. Close the whole workspace
To have everything deleted — account, conversations, customers, orders, catalogue, knowledge and uploaded files — write to support@lanhiatelier.com from the e-mail address the account is registered to, with the subject "Delete my workspace". We verify that the request comes from the account owner, then delete everything within 30 days and confirm by e-mail.
B. Remove Sale Agent from your Facebook account
This revokes the permission you granted, on Facebook's side. Do it in addition to A1 if you want a clean break:
- Go to Facebook → Settings & privacy → Settings → Apps and Websites.
- Find Sale Agent in the list.
- Click Remove, and tick the option to delete the posts and activity associated with the app if it is offered.
Facebook will then stop issuing tokens to us for your Pages. To have the data already held by Sale Agent deleted as well, also follow A1/A4 or send us the e-mail request in section D.
C. You are a customer who messaged a shop
If you sent messages to a shop's Facebook Page or Zalo account and want that data removed:
- Ask the shop first. The shop is the owner of that conversation and can delete your customer profile, your messages and your orders directly in Sale Agent.
- Or write to us at support@lanhiatelier.com. Tell us the name of the shop or the Page you were messaging, and the phone number or profile name you used, so we can find the right record. We will act on the request and pass it to the shop.
Note: we cannot delete the copy of the conversation that Facebook or Zalo keeps in your own Messenger or Zalo history. Use those apps to remove your side of the conversation.
D. Deletion request by e-mail — what to include
Send to support@lanhiatelier.com with the subject "Data deletion request", and include:
1. Whether you are a shop owner or a customer of a shop.
2. The workspace name, or the name of the Facebook Page / Zalo account concerned.
3. The e-mail address, phone number or profile name we should match on.
4. What you want deleted: everything, or a specific part.
E. What happens next, and how long it takes
- We acknowledge your request within 5 working days.
- We verify that the request really comes from you or from the shop that owns the data.
- We delete the data within 30 days and confirm to you by e-mail.
- Backups are overwritten on their normal cycle, within 90 days at the latest.
- We keep only what the law requires us to keep — for example invoicing records — and nothing beyond that.
An access token is not subject to any of these delays: it is deleted at the moment you disconnect the channel.
F. Contact
E-mail: support@lanhiatelier.com
Sale Agent · Ho Chi Minh City, Vietnam
See also the Privacy Policy, which describes what we store and for how long.